Tel: 386-673-8900 (Option 2) Tue.-Fri. 1-4PM EST

We need to have your item number (the four digit number above the barcode on the model's box) before we can assist you! Please be sure to have that ready BEFORE calling.

I've Registered a Model, Gotten Technical Support,
Made a Parts Request From BLI Before And/Or I Am a Member
Of The Conductor's Club

I've Never Registered a Model, Gotten Technical Support,
or Made a Parts Request From BLI Before
Below is a link for Train Service Depot.

***THAT RED RECTANGLE WITH A LINK BELOW IS NOT BROADWAY LIMITED IMPORT'S SERVICE DEPARTMENT***.

To contact BLI's service department, click the approriate block at bliservice.com for "Troubleshooting And Repairs" or "Request A Part For Your Model", then follow the instructions and an Email will be sent to us.

If you have an old QSI equipped loco that we produced from 2001~2007, please note that we no longer accept those for repair or provide support for them. However, Train Service Depot may be able to help if the problem is purely electrical.

***NOTE: THIS IS ONLY FOR DISCONTINUED BLI PRODUCT AND ONLY FOR ELECTRICAL ISSUES ON THEM***

Also, if you would like to have the electronics in your model upgraded, TSD can help with that!
Click Here To Contact Train Service Depot