Tel: 386-673-8900 (Option 2) Tue.-Fri. 1-4PM EST

We need to have your item number (the four digit number above the barcode on the model's box) before we can assist you! Please be sure to have that ready BEFORE calling.

I've Registered a Model, Gotten Technical Support,
Made a Parts Request From BLI Before And/Or I Am a Conductor's Club Member

I've Never Registered a Model, Gotten Technical Support,
or Made a Parts Request From BLI Before
If you have an old QSI equipped loco that we produced from 2001~2007, please note that we no longer accept those for repair or provide support for them. However, Train Service Depot may be able to help if the problem is purely electrical. Also, if you would like to have the electronics in your model upgraded, TSD can help with that!
Click Here To Contact Train Service Depot