Tel: 386-673-8900 (Option 2) Tue.-Fri. 1-4PM EST

We need to have your item number (the four digit number above the barcode on the model's box) before we can assist you! Please be sure to have that ready BEFORE calling.

Existing Customer? Click Here If You Have Already Registered an Engine With Us Before Or If You Are A Member Of Our Conductor's Club


*** LIMITED 1-YEAR WARRANTY *** Broadway Limited Imports, LLC warranties all products for up to 1 year from the date of purchase according to the pursuant terms. Products must have been purchased from an AUTHORIZED BLI Reseller (listed at http://www.broadway-limited.com/locatedealer.aspx). ALL warranty claims must have a valid Return Authorization#, provided by BLI either by e-mail or over the telephone. Any package received without an RA# will be returned to sender. For any manufacturer defect while under normal usage, not having been neglected or abused, BLI will cover the costs of parts and labor. Customer is responsible for cost of shipping an Return Authorized unit in to BLI. BLI covers return shipping cost for standard ground transport. Receipt / Proof of Purchase Required (eBay purchases also require receipt with matching name of authorized BLI reseller.) Repairs beyond the first year will be charged at BLI's standard repair rates. Products manufactured 10 years or more prior to the date of the warranty claim are considered discontinued and cannot be accepted for repair or service. If you are a member of our Conductor's Club at the time of your purchase (see here for more information on that: https://broadway-limited.com/products/conductors-club-membership), then you will receive an additional year of warranty coverage. ***

Online Registration

Upload image of your receipt (File size must not exceed 400KB and image dimensions must not be larger than 1500 pixels in height and/or width). If you are uploading a PDF please click here for instruction and valuable information on that: PDF Instructions
Drag & Drop Files, Choose Files to Upload
Where did you purchase this item? *
How do you stay abreast of new train-related products and news? *

 

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Below is a link for Train Service Depot.

***THAT RED RECTANGLE WITH A LINK BELOW IS NOT BROADWAY LIMITED IMPORT'S SERVICE DEPARTMENT***.

To contact BLI's service department, click the approriate block at bliservice.com for "Troubleshooting And Repairs" or "Request A Part For Your Model", then follow the instructions and an Email will be sent to us.

If you have an old QSI equipped loco that we produced from 2001~2007, please note that we no longer accept those for repair or provide support for them. However, Train Service Depot may be able to help if the problem is purely electrical.

***NOTE: THIS IS ONLY FOR DISCONTINUED BLI PRODUCT AND ONLY FOR ELECTRICAL ISSUES ON THEM***

Also, if you would like to have the electronics in your model upgraded, TSD can help with that!
Click Here To Contact Train Service Depot