We're Here To Help!

Welcome to the Service Department Portal

Whether you need to register your engine, make a parts request, get technical support for your model, or check on the status of a model that is currently with us - this is the place! In addition to warranty repairs here at our facilities in FL., we also offer out-of-warranty repairs on most models at a flat rate fee of $129 for steam engines and $99 for diesels. Those fees cover all parts, labor, and shipping back to you. Please click the appropriate box below for assistance, and we will be happy to help! (If your Email is already in our system from having registered an engine, or if you have received technical support or made a parts request in the past, just click the colorized loco to speed things up. Otherwise, click the black and white loco and fill out that form to get your customer record into the service dept. system).

If you have an old QSI equipped loco that we produced from 2001~2007, please note that we no longer accept those for repair or provide support for them. However, Train Service Depot may be able to help if the problem is purely electrical. Also, if you would like to have the electronics in your model upgraded, TSD can help with that!
Click Here To Contact Train Service Depot